Privacy Policy

1. Introduction

Welcome to Wadigy ("we," "our," or "us"). We operate Agentic, an AI communication platform that allows you to interact with multiple AI agents in an organized, secure environment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, Progressive Web App (PWA), and related services.

By using Wadigy, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address (required for authentication)
• Username (optional, for profile identification)
• Authentication credentials managed by Supabase
• Terms of Service acceptance timestamp

2.2 Chat and Message Data

To provide our core service, we collect and store:

• Chat conversations with AI agents
• Message content (text, JSON, or markdown format)
• Message metadata (timestamps, delivery status, read status)
• Agent configurations and custom API keys
• Webhook URLs configured for external agents

2.3 Technical Data

We automatically collect certain technical information:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and interaction data
• PWA installation status and preferences
• Push notification subscription tokens

2.4 Analytics Data

We use PostHog analytics to understand how you use our platform. This includes:

• Page views and navigation patterns
• Feature usage and interaction events
• Error logs and performance metrics
• Aggregated user behavior data

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI communication platform, including chat functionality, real-time messaging, and agent integrations
• Authentication: To verify your identity and manage your account access
• Communication: To send you service-related notifications, push notifications, and respond to your inquiries
• Webhook Processing: To forward messages to external AI agents and process incoming responses
• Analytics: To analyze usage patterns, identify issues, and improve our services
• Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Storage and Security

Your data is stored securely using Supabase, a modern database platform with industry-standard security measures:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Row-Level Security: Database access is restricted through Row-Level Security (RLS) policies, ensuring users can only access their own data
• Secure Authentication: We use Supabase Auth with secure token management
• Regular Backups: Data is backed up regularly to prevent data loss

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

5.1 External AI Agents

When you configure an external AI agent, your messages are forwarded to the webhook URL you specify. We are not responsible for how external agents handle your data. Please review the privacy policies of any external services you integrate.

5.2 Service Providers

We may share data with trusted third-party service providers who assist in operating our platform:

• Supabase: For database hosting, authentication, and real-time features
• PostHog: For analytics and product insights (data is anonymized where possible)
• Email Service Providers: For sending authentication emails and notifications

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

6. Your Rights and Choices

You have the following rights regarding your personal data:

6.1 Access and Portability

You can access, download, or export your chat data and account information through your account settings or by contacting us.

6.2 Deletion

You can delete your account and all associated data at any time. This will permanently delete your chats, messages, agent configurations, and profile information. This action cannot be undone.

6.3 Correction

You can update your profile information, including username and email, through your account settings.

6.4 Opt-Out of Analytics

You can opt out of PostHog analytics by disabling cookies in your browser settings or using browser extensions that block tracking. Note that this may affect certain features of our service.

6.5 Push Notifications

You can manage push notification preferences through your device settings or within the application settings.

7. Children's Privacy

Our services are not intended for individuals under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including through our service providers (Supabase, PostHog). These countries may have different data protection laws. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: Use our contact form
• Website: wadigy.com

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information we hold about you
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 11.

13. GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in Section 11.